Is it safe to buy my gown on-line?
Your purchase could not be more secure with us. All your sensitive information is transmitted to us only. No one ever sees your personal information. Our employees receive your name, itmes on your order and shipping address ONLY.
Can I receive a catalog?
Catalogs are available to view at any of customers who has bought more than 10 dresses from Myedresshouse totally. Please email us at firstname.lastname@example.org, if you wanna become to be our wholesaler, there would be very better price rules for you.
In what sizes are your gowns available?
We do customer-made order, size is according to your measurement.
Most of our gowns are available in sizes 0-28, while some styles are offered in sizes 0-18. Please leave a message online or email us if you need special sizes.
Can I order my gown with custom length?
Our gowns are make according to US size standard chart, but if you need a specila length for your gown which is different from the standard length, yes we can it for you. Just message or email us for the information and there will only 15% extra charge.
How long does it take to receive my gown?
Normally, the production takes around 3-4 weeks and the dress will be on the way to you for around 4-5 business days by express. If you need make the dress for urgent like within one week, we also to can try to help to catch, and there is 20% extra charge for urgent order.
Can I return the dress if I dont like it?
Yes. All you need to do is fill a sheet for your information about the return order and fax to us. Meantime return the dress within three calendar days. This is a minor risk for a great savings. That means you need to ship it in three days, not for us to receive it in three days. As long as the dress is in a new condition, not a custom dress and not expedited, we will happily refund you payment but less a 10% re- stocking and shipping fee.
What is your satisfaction guarantee?
We guarantee all gowns and accessories to be brand new and free from any manufacturer defects. We inspect each and every gown for quality assurance. Should you find a problem with your order, please notify Myedresshouse within three business days, and we will either repair or replace your gown at no charge. Please keep in mind that due to shipping your gown will need to be steamed, therefore wrinkling is not considered a defect.
What is your cancellation policy?
Your order is placed immediately with our team system, therefore once your submit your order it cannot be cancelled, should you change your mind, please notify Myedresshouse immediately and we will attempt to cancel your order. We make no gurantees that the order will be able to be cancelled, but we will try to accommodate your request and let you know.
How can i try the dresses on?
Myedresshouse is exclusively an on-line Store for dresses. Our gowns are not labeled. While salons also sell the same gowns with designer labels throughout the US, we do not have any way of determining which designer each gown is marketed by. Myedresshouse prices our gowns keeping in mind that you may not wear the gown before your purchase from us. We also offer a generous return policy should you wish to return the gown.
What is your special?
Myedresshouse has our partner manufacturer to make every gown special for every client. The gowns we are running are of the same high quality as the designers sold in traditional salons and by other online retailers. Because we do not sell "designer"labeled gowns, you still get a beautiful gowns, without the designer price.
* Please note that our items are hand-made, and they cannot be 100% exactly like the items in the photos. Just like hand-painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 90-95% like the item in the photos we have provided (Premium Grade), and you can upgrade to 98-99% of accuracy in the Grade of Service option for most items. Before production, you must provide additional photos of the dress you want replicated if you have them available, as we only replicate according to what we can see in the photos. For what we cannot see or cannot see clearly, we will have to improvise according to the rest of the dress design which we can see. If you have any specific requirements, you must inform us prior to production to avoid any possible alteration fees.
* About our Quality: At Myedresshouse.com, we take great pride in the dresses we make. Every dress is crafted using materials of top grade quality, and with great attention to detail and design. Before we ship the dresses, we email our customers photos of the finished dresses to ensure that the dresses meet their satisfaction, and our quality team goes over every inch of every dress to ensure perfection, as well as triple checking all the measurements.
* About Accessories: Please note that the price we have listed is for the dress only (even if shown in the photos). You can add matching bolero, shawl, gloves, veil, or other accessories as options for the dress.